Hemalatha Chandrasekaran is an Employee Experience (EX) and Customer Experience (CX) enthusiast and strategist, and the founder of Upacharah LLC.

Her interest in these areas began early in her career through work in customer support and close collaboration with Human Resource teams, giving her a well-rounded understanding of customer experience, employee needs, and the realities faced by HR managers. These experiences shaped her approach to building simple, people-centric systems and solutions.

Through Upacharah, she collaborates with businesses across industries to bring clarity, improve processes, and create practical frameworks that teams can easily implement. She also develops proprietary frameworks and designs personalized solutions tailored to each business’s unique needs. Her work focuses on listening, understanding real challenges, and suggesting meaningful improvements.

She works with individuals as well, guiding employees on navigating their careers and workplace challenges with clarity and confidence.

Author of an upcoming book on Customer Experience (CX), she also shares insights and learnings through her writing.